Configuring Email Auto Responders

What is an Email Auto Responder?

Email auto responders will automatically send a customized auto response (that you compose) to any visitor whom emails the address configured with one. More specifically, automated responses are sometimes used to send additional information about your service or product by having a visitor email something like moreinfo@yourdomain.com. 

In most other cases, they are used to send a 'courtesy reply' to anyone whom sends a query to your companies main email address.

When visitors email this address, they receive a response such as: 

Thanks for contacting our company! Someone will be returning a response to your question soon. If you require immediate assistance, please call 555-222-1212. Thanks!), and so forth.

To create an autoresponder, just click on "Add autoresponder" in your control panels mail menu.

In the Email box, type the username you want to use for your
Autoresponder. This will be the email address that visitor's click on to access the autoresponder. If you think you may set up more than one autoresponder, it is helpful to choose a username that is descriptive.

For example, january_specials@mydomain.com . 

The mailto link you will place on your site will be

january_specials@mydomain.com.

Fill in the "from" and "subject" boxes, then place the information you want to send in the body area. Do not use html tags in an autoresponder. They will only accept plain text.

When you are finished, just click the Create button, and your autoresponder is ready to go

There are two types of Auto Responders:

The silent Auto Responder:

In this case, you configure the responder to send the desired information when it's emailed, however you 'do not' receive copies of the inquiries that people originally sent. 

This method is typically used  if you have a product and want people to email an address for additional information on it.  

You simply tell them to email moreinfo@yourdomain.com, and they receive additional information on it.  

Again, you 'will not' receive receipts of the visitors emailing the auto responder. If you want to do this, please read the next paragraph.

The Auto Responder that sends you the original inquiry:

In this case, the auto responder is setup to work with a (currently configured pop email account). Now,  the sender receives your automated response, and you receive their 'original inquiry'.

If you want to receive the "Incoming Inquiries" in addition to sending the automated response, then add an email address, which is "already" configured as a "pop email account." 

If you "do not" wish to receive the original incoming inquiry, then simply enter a name, which "Is Not" configured as one of your existing pop mail accounts.

If at anytime you want to update, edit, or delete an auto response, simply go back into "Auto responders" and you'll see the current responders configured, as well as options beside each of them to change or delete.

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